Burgid

Yes. All pieces are handmade to order by our small artisan team in Vietnam. Each item is carefully crocheted by hand rather than mass-produced, which means slight variations are natural and part of what makes each piece unique.

Because our products are handmade to order, production takes 7–14 business days before shipping. This time allows us to carefully create each piece with attention to detail and care.

We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase, you can initiate a return or exchange following the guidelines outlined on our Returns page.

You can easily contact our customer support team by visiting our Contact page. Our dedicated customer support team is available to assist you with any questions or concerns.